Automate requests so nothing gets lost

I show owners of small service companies how to organise requests, quotes and crew schedules so nobody retypes anything by hand.

Requests, quotes and documents run in my own companies: WentON and EDUS.

Fig. 1 / the path of one request4 steps
steps, one flow
  1. 1A request by email, form or DM
  2. 2It all lands in one place
  3. 3The system replies or prices the job
  4. 4You get a message on the phone
Source: steps shared by the EDUS and WentON systems, full diagrams below

Three processes, before and after

Each diagram shows a real process. Two are taken from WentON and EDUS, the third is a rollout plan for a client. I always start from how your company works today.

Choose a process

Fig. 2 / applicants’ questions in messages and comments

before / after

Before

manual steps
  1. 1

    You reply to messages between meetings

  2. 2

    Comments and story replies wait

    lost here
  3. 3

    Voice messages go unanswered

  4. 4

    A client writes once and nobody follows up

After

one flow
  1. 1

    The bot replies to the message and comment

  2. 2

    It asks about the course, city and school year

  3. 3

    The request lands in the CRM

  4. 4

    When an existing client writes, the bot stays quiet and alerts a person

Source: bot at EDUS, an education centre in Warsaw · client data hidden
See DM Manager

What I automate in a small service company

running in my own businesses

  1. 01

    Requests and messages

    A bot replies in DMs and under posts, collects the details and opens a request. You get a summary.

    EDUS

  2. 02

    Quotes and pricing

    Prices from your price list, three options and a ready email draft. You check it and send it.

    WentON

  3. 03

    Documents and applications

    Details from a questionnaire go into PDF forms, and a second pass checks that everything matches.

    EDUS

  4. 04

    Invoices

    Monthly invoices from one configuration: a preview to check first, then issued in the invoicing software.

    property rental

packaged offers for clients

  1. 05

    Crew schedules

    Jobs from one sheet planned across crews and routes, with the schedule sent to each phone every week.

    rollout plan for a client

  2. 06

    Selling on Allegro

    Pricing, reports and message replies where the standard panel stops helping.

    rollout from 2 900 zł

Numbers from these systems

  1. 01 / Education centre

    Before: Applicants write in DMs and comments at any hour. Replies came whenever someone found a minute.

    conversations handled by the bot, January–⁠May 2026
    128
    messages in those conversations
    499
    questions before the request reaches the CRM
    3
  2. 02 / Air conditioning installation

    Before: Air conditioning inquiries arrive by email. Capacity, price and quote text had to be worked out and written by hand, so some waited until the next day.

    quotes in 2026 priced by the calculator
    67
    price options in every draft
    3
    new drafts from email every day
    07:45
  3. 03 / Education centre

    Before: Every university application was filled in by hand: names, addresses and passport numbers copied from a questionnaire.

    real form templates the bot was checked on
    16
    passes of filling in and checking
    44
  4. 04 / Property rental

    Before: Every month dozens of rental invoices for two companies, issued by hand in invoicing software.

    invoices a month from one script
    48
    companies, each in its own run
    2

The numbers come from the systems and their documentation. No estimates of time saved, only what can be checked.

Who I am

Oleh Nikolaiev, specjalista automatyzacji procesów w olekflow

Hi, I'm Olek.

I've been running businesses in Warsaw for over 10 years. WentON: HVAC installation. EDUS: education center for Ukrainian students. I hold a Master's degree in Process Management. I know the daily grind of small business from the inside: inquiries, quotes, follow-ups, invoices, team coordination.

The request, quote and document systems described above come from these two companies. Now I help other service businesses do the same.

I combine AI with simple tools, ideally the ones the company already uses. I build systems that work and that a business owner can actually understand. No rocket science.

years of experience
10+
own companies
2
plus simple tools
AI

Choose your package

Automation Map

Free

A full diagnosis of your business with a concrete action plan.

  • Introductory call (15 min)
  • 60-minute call about your processes (video or on-site)
  • Automation Map: PDF document with analysis
  • A specific plan: what, how, and in what order
  • Implementation quote tailored to your situation
Get a free Automation Map
Most popular

Implementation

from900 zł

Full process automation based on the Automation Map.

  • Everything from the Automation Map
  • Automation implementation according to the Map
  • Tool setup (automations, CRM, templates)
  • Training: how to use the system
  • 2 weeks of support after implementation
Start with the Automation Map

Maintenance

from400 zł/ month

System upkeep, optimization, and growth.

  • Automation monitoring
  • Fixes and updates
  • 1 new automation per month
  • Technical support
  • Monthly performance report
Ask for details

AI training for your team

Your company is already required to train its people on AI (AI Act). I do it for one company at a time: I teach the team on your emails and offers, not on generic examples.

See details

Frequently asked questions

  • First automations are live within 1–⁠2 weeks of starting implementation. Right after the call, you get an Automation Map: a concrete plan with priorities. I start with the processes that deliver the fastest impact.

  • The Automation Map is free. Implementation starts from 900 zł. You don't need to automate everything at once. We start with one process and scale the system step by step.

  • I build systems that a business owner can understand without a developer's help. After implementation, you get training and 2 weeks of support. If something breaks, I fix it.

  • Intro call: 15 minutes. Process call: 60 minutes. Implementation: 1-⁠3 weeks depending on complexity. Most companies have their first working system within a month.

  • That's why I start with a free Automation Map, so we both see whether and what can be automated. If after the call I determine I can't help, I'll tell you straight. Zero risk on your side.

Ready to streamline your business?

Get a free Automation Map. We'll go through your processes and you'll get a concrete plan of what and how to automate. Zero commitments.

Get a free Automation Map

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